Risk-Free Shopping

Free 30-Day Returns

Shop with complete confidence. If you're not completely satisfied with your order, return it within 30 days from when it ships, with free return shipping via UPS for U.S. orders.

2nd Day Air

Signature Required

Fully Insured

How to Return Your Order

Our simple four-step return process ensures a seamless experience for our valued customers.

1

Initiate

Contact customer support to request a return label.

2

Prepare

Pack the jewelry with original packaging and documents.

3

Ship

Drop the package at the courier and keep the receipt.

4

Refund

After inspection, refund is processed within 7 business days.

Return Policies

Important information to ensure a smooth return experience.

General Requirements

Return within 7 days
Original unworn condition
Original packaging required
Diamond certificate required
Modified items cannot be returned
Damaged items not accepted

Full Refund Eligible

Pre-designed jewelry eligible
Design Your Ring eligible
Refund to original payment method
Credit card refunds processed after approval

Store Credit Only

High-value jewelry
Custom & special orders
Lifetime warranty remains valid
One-time redesign available

Note: Store credit can be used for future purchases or one-time redesign

Important Notes

Return Authorization required
Refused deliveries not accepted
Cashback orders receive store credit
Drop off only at approved courier locations
Keep shipping receipt

Refund Process

What happens after we receive your return.

Receipt & Inspection

Our Quality Assurance team carefully inspects your returned jewelry to verify it meets our return requirements. Inspection typically takes up to 7 business days.